Grooming Salon Leader - (Enfield) in Springfield, Massachusetts For Sale

Our vision at Petco is Healthier Pets. Happier People. Better World . We re making things better for pets, people and the planet through our Think Adoption First philosophy, the Petco Foundation and other important initiatives that focus on putting animals first, educating pet parents and reducing our carbon footprint. The journey starts with knowledgeable, passionately engaged associates who are proud to recommend Petco as a place to work, who believe in our Vision and who are committed to delivering a superior customer experience. From our retail stores and our network of Distribution Centers to our Corporate offices, you'll work with others who share your values and commitment. We seek individuals who are passionate about animal welfare, have great people skills and are driven to grow and advance in their careers with us. Our ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization. Purpose Statement Responsible for the achievement of the grooming salon s budgeted sales goals, gross margin to budget, labor percentage to budget, promoter metrics, supply costs, staffing and overseeing the daily operations of the salon. Provide grooming services to guests that align with our brand promise, on-the-job training and coaching for Pet Stylists, Pet Stylist Apprentices, Grooming Salon Apprentices and Grooming Assistants. Ensure the safety of both salon partners and pets. This job is composed of a variety of different tasks that may be covered by operational guidelines, policies and procedures. Individual judgment may be required in order to complete assigned tasks. Position is responsible for the welfare of all live animals within the department. Grooming Salon Leader will report to the Guest Experience Leader and collaborate to drive the business. Key Accountabilities The incumbent must be able to consistently perform all of the following duties and responsibilities with or without a reasonable accommodation. Core Job Description: 1. Professionally manage and perform grooming services including brushing, bathing, ear and teeth cleaning, expression of anal glands, & trimming nails. Follow owner's instructions and/or Breed Profiles/Standards when clipping or trimming an animal s coat. Ensure the safety and well-being of animals. 2. Provide courteous service to all guests by utilizing the GUEST+ model in the salon. 3. Exhibit high level Interest in animal welfare. 4. Move animals and merchandise up to 30 pounds. 5. Adhere to all policies and procedures including OSE standards. 6. Interact professionally and effectively through verbal and written communication with internal and external partners and guests. 7. Ensure that the salon is staffed and properly trained to offer grooming services during all hours of operations. 8. Directly supervises the Grooming Salon partners. Leads and coaches all partners in providing great guest service and performing their assigned task with the objective of achieving budgeted sales. 9. Meet grooming sales projections, control payroll and expenses to meet budget, maintain daily and weekly records, schedule guest grooming appointments, assist in preparation of bi-weekly work schedule. 10. Analyze reports to assess the state of the business and develop action plans to improve where needed to achieve budgets and goals. Other Duties and Responsibilities: 1. Supervise the daily operations of the grooming salon. 2. Complete personal & salon partners daily grooming sales paperwork(s). Review all grooming partners paperwork(s) daily to ensure the proper sales are recorded on each pet before turning in to the store leader. 3. Order supplies as necessary for the grooming salon. In partnership wi
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